to receive and acknowledge every kind of complaint or report – whether directly from the person affected or from third parties – regarding conduct to which the Policy applies;
in the case of an oral complaint, to prepare an authenticated statement, noting everything that has been affirmed and also the steps that have been taken;
to receive any such report (notitia de delicto) with respect, understanding and compassion, to be a skilled listener, receptive to the needs of those who present a report and to act with tact and sensitivity;
to inform the Regional Vicar promptly of the complaint and to include a brief report in which, in addition to his/her views on any aspects of the matter on which the Deputy may consider it appropriate to comment, he/she shall propose possible measures of accompaniment or pastoral and psychological help to the informants or complainants and other persons affected;
to provide initial assistance to victims and, where appropriate, to arrange for a Support Person to accompany the complainant during the process;
to inform the complainant or offended person about the civil and canonical procedural steps;
in particular, to explain to them in advance – where such is the case – that the civil law or the norms of the Church oblige the Coordinator to inform the civil authorities about the accusation which they wish to share with him –
In Northern Ireland the civil reporting responsibility is mandatory;
In the Republic of Ireland legislation requires “mandated persons” (including a Coordinator) to report child protection suspicions, concerns, knowledge or allegations;
Canon law and the Prelature’s safeguarding policy require the reporting of allegations to the statutory authorities (without prejudice to the sacramental seal) in compliance with the obligations of national law;
The NBSCCCI flowchart in Figure R1.A1 (Standard R1.A, p. 6) indicates the reporting responsibilities that arise in a variety of different circumstances;
In the case of a complaint concerning a cleric, the NBSCCCI should also be informed, without disclosing the identities of those involved.
In a case of emergency, where a child appears to be at immediate and serious risk, an urgent report must be made to Tusla/HSCT or an Garda Síochána/PSNI must be contacted to ensure that under no circumstances a child is left in a dangerous situation pending Tusla/Health and Social Services intervention.
In all cases, consideration should also be given as to whether an immediate referral is necessary in order to preserve and safeguard against the possibility of any loss, deterioration or destruction of forensic or other potential evidence.
without interfering with investigations which may be carried out by authorities in any civil process, to make internal inquiries to gather whatever data may be necessary for the purpose of identifying the person accused and the possible victims, as well as any subsequent data relating to the facts asserted and the persons affected;
to safeguard and communicate information concerning the case in such a way as to ensure its security, integrity and confidentiality in accordance with the prescriptions of Can. 471, 2° CIC, in order to safeguard the reputation, esteem and privacy of everyone involved so far as possible, without prejudice to the obligations laid down by civil law (including any reporting obligations and complying with legitimate requests of civil authorities).